Frequently Asked Questions
Frequently Asked Questions
1). Are your products all natural?
Yes. Every Opulence by Nature product our shea butter, cold process soaps, body oils, sugar scrubs, and wax melts is made with natural, thoughtfully sourced ingredients like nourishing oils, plant butters, and botanical extracts. We believe in skincare you can feel good about using.
2).Are your products suitable for sensitive skin?
Our formulas are designed to be gentle and skin loving, using simple, recognizable ingredients. That said, everyone's skin is different. If you have sensitive skin, we recommend doing a small patch test on your inner arm before full use, and checking the ingredient list for anything you know irritates your skin.
3).How long do your products last?
Because our products are handmade in small batches without harsh synthetic preservatives, they're formulated for a shorter, fresher shelf life than mass produced products generally best used within 6 months of purchase. Storing them in a cool, dry place away from direct sunlight and water will help them last their full lifespan.
4).Are your products handmade?
Yes, every product is handcrafted in small batches. This lets us control quality closely and pour genuine care into each soap, scrub, oil blend, and wax melt.
5). Do you use preservatives?
We use minimal, skin safe preservatives only where necessary for product safety for example, in water based products.Because we prioritize natural ingredients, we keep our formulations as simple as possible while still keeping you safe.
6). Can I use your body oils daily?
Absolutely. Our body oils are formulated for regular, everyday use and are meant to become part of your daily self care ritual after a shower, before bed, or anytime your skin needs a little nourishment.
7).Do your products contain fragrance?
Some products contain skin safe fragrance oils in addition to natural scents; check individual product listings for details.
8).Do you ship across Canada and internationally?
At this time, we ship within Canada only, with international shipping coming soon.Shipping times and rates vary by location see our Shipping page for full details.
9). What makes Opulence by Nature different?
Opulence by Nature was founded by a nurse with over 13 years of experience caring for others, blending that professional understanding of wellness with natural skincare traditions rooted in Jamaican heritage. Every product is handmade with intention not just to care for your skin, but to create a genuine moment of self care in your day.
10). What if I have allergies?
Please review the full ingredient list on each product page before purchasing. If you have known allergies or sensitivities, we recommend a patch test first. If you have questions about a specific ingredient, feel free to reach out to us directly before ordering we're happy to help.
Featured products
Customer reviews
Terms of Service & Product Care Policy
Refund Policy
Refund Policy
Effective Date: July 1, 2026
At Opulence by Nature, every product is handcrafted in small batches with care.
Returns
Due to the hygienic nature of personal care products, we cannot accept returns or exchanges on opened or used products except where required by applicable law.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
Include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging
If approved, we will provide a replacement, store credit, or refund at our discretion.
Non-Returnable Items
We cannot accept returns for:
• Opened products
• Used products
• Products damaged through misuse
• Products damaged due to improper storage
• Gift cards
Refund Processing
Approved refunds will be issued to the original payment method.
Processing times depend on your financial institution.
Shipping charges are non-refundable unless required by law or due to our error.
Order Cancellations
Orders may only be cancelled before production or shipment begins.
Once an order has entered processing or has shipped, it cannot be cancelled.
Shipping Policy
Shipping Policy
Effective Date: July 1, 2026
Thank you for shopping with Opulence by Nature. Each order is prepared with care to ensure your products arrive beautifully and safely.
Processing Time
Our products are handcrafted and processed within 2–5 business days, unless otherwise stated.
Processing times may be extended during holidays, promotions, restocks, or new product launches.
Shipping Locations
We currently ship within Canada and to select international destinations.
Shipping costs are calculated at checkout based on the delivery destination and package weight.
Delivery Estimates
Delivery times are estimates only and begin after your order has been processed.
Actual delivery times may vary depending on the shipping carrier, location, weather, customs processing, or other delays outside of our control.
Tracking Information
Once your order has shipped, tracking information will be sent by email when available.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout.
Opulence by Nature is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information. Additional shipping fees may apply if an order needs to be reshipped.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Opulence by Nature is not responsible for lost or stolen packages.
Please contact the shipping carrier directly for delivery-related concerns.
Weather Conditions
Because our products are made with natural oils, butters, and other delicate ingredients, extreme heat or cold may affect their appearance or texture during transit.
Minor softening, melting, or texture changes do not affect the quality or performance of the product. Allow products to return to room temperature before use.
Customs, Duties & Import Fees
International customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.
These fees are not included in the product or shipping price and are the responsibility of the customer.
Privacy Policy
Privacy Policy
Effective Date: July 1, 2026
Opulence by Nature (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws.
Information We Collect
When you visit our website, make a purchase, or contact us, we may collect personal information such as:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order history
- Payment information, processed securely through third-party payment providers
- Device information, IP address, browser type, and website usage collected through cookies and similar technologies
Opulence by Nature does not store your complete credit card information.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your purchase
- Provide customer support
- Improve our website and customer experience
- Help detect fraud and maintain website security
- Meet legal and regulatory obligations
- Send marketing emails, only where you have opted in
You may unsubscribe from marketing emails at any time.
Payment Security
Payments are processed securely through trusted third-party payment providers. Opulence by Nature does not collect or store complete credit card details.
Sharing Your Information
We may share personal information only with trusted service providers needed to operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Email marketing providers, where applicable
- Government or legal authorities, when required by law
We do not sell or rent your personal information.
Cookies
Our website uses cookies and similar technologies to support your shopping experience. Cookies may be used to:
- Remember your shopping cart
- Improve website performance
- Analyze website traffic
- Personalize your shopping experience
You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.
Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us.
Third-Party Websites
Our website may contain links to third-party websites. Opulence by Nature is not responsible for the privacy practices, content, or policies of third-party sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Information
Opulence by Nature
Email: opulencebynature@gmail.com
Terms and Conditions
Terms of Service
Welcome to Opulence by Nature. By using our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before placing an order.
1. Handmade Product Variations
At Opulence by Nature, our products are artisan-crafted in small batches with care and intention. Because of the handcrafted nature of our soaps, body oils, candles, and home products, slight variations in colour, scent, texture, shape, weight, and appearance may occur.
These natural variations are part of the beauty of handmade products and do not affect the quality, safety, or performance of the product.
2. External Use Only
Our skincare and home products are intended for external use only. While we carefully select quality ingredients, individual skin sensitivities may vary.
Customers are responsible for reviewing product ingredients before use and performing a patch test, especially if they have allergies, sensitivities, or reactive skin. Opulence by Nature is not responsible for reactions caused by individual allergies, sensitivities, or misuse of products.
Discontinue use immediately if irritation occurs.
3. Ingredient Responsibility
We make every effort to keep ingredient information accurate and up to date on our website. However, customers should always review the product label upon receipt before use, as packaging and formulations may be updated from time to time.
4. Product Warranty
To the fullest extent permitted by applicable law, Opulence by Nature makes no warranties or representations regarding products sold through our website, whether express or implied.
Any warranties implied by law, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, are limited to the maximum extent permitted by applicable law.
5. Right to Refuse Service
Opulence by Nature reserves the right, in our sole discretion, to refuse service, cancel orders, or limit purchases at any time. Sale of all goods is subject to availability.
6. Order Limits
Products purchased through our website are intended for personal use and are not for resale. We reserve the right to limit quantities per item, per order, per customer, per day, or per month at our discretion.
7. Currency and Sales Tax
All prices listed on our website are in Canadian dollars.
Applicable sales tax will be calculated according to the province or territory where the order is shipped. Taxes will be shown at checkout and reflected in your order confirmation.
8. Returns and Refunds
Due to the hygienic nature of personal care products, we cannot accept returns or exchanges on opened or used items unless required by applicable law.
Unused and unopened items may be eligible for review depending on the circumstances. Please contact us with your order details if there is an issue with your purchase.
9. Shipping and Weather Conditions
We package all orders with care. However, during periods of extreme heat or cold, natural products may soften, melt, harden, or change texture while in transit.
Opulence by Nature cannot guarantee that products will remain unaffected by weather conditions during shipping. These changes do not necessarily affect product quality and may often be corrected by allowing the product to return to room temperature.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Opulence by Nature’s liability is limited to the purchase price of the product.
Opulence by Nature shall not be liable for indirect, incidental, special, or consequential damages arising from the use or misuse of our products or website.
11. Chargeback Policy
We reserve the right to dispute fraudulent or improper chargebacks using available documentation, including but not limited to order confirmations, payment authorization, shipping records, tracking information, and proof of delivery.
Customers are encouraged to contact us directly with any order concerns before initiating a chargeback.
12. Governing Law
These Terms of Service are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
13. Changes to These Terms
Opulence by Nature reserves the right to update, modify, or replace these Terms of Service at any time to reflect changes in our business practices, legal requirements, or operational needs.
Any changes will become effective immediately upon being posted on our website unless otherwise stated. Continued use of our website or purchase of our products after updates are posted constitutes acceptance of the revised Terms of Service.
Customers are encouraged to review these Terms periodically to stay informed of any changes.
14. Contact Information
Opulence by Nature
Email: opulencebynature@gmail.com
Website: opulencebynature.ca
Note: This is a polished business draft and should be reviewed by a legal professional to ensure it meets your specific business and Ontario legal requirements.